Famous Brands Vacancies 2022 – Apply For Junior Desktop Support Engineer Jobs In Gauteng

Website Famous Brands

To provide support to users to enable them to perform their work optimally (network connectivity, desktop & laptop computers and printers) under guidance from Senior Desktop Support Engineers and Team Leaders ensuring service and functionality meets Service Level Agreements.

User support

  • Provide 1st line support to end users at Head Office and remote sites enabling their connectivity to networks and printers and the functionality of desktop and laptop computers
  • Provide day to day ad hoc support to users when they encounter problems related to connectivity and/or functionality
  • Refer to Senior Desktop Support Engineers/Team Leaders to ensure all processes are followed and all required steps/tasks are actioned for set up of users
  • Identify when complexities arise requiring escalation
  • Work in a team context on projects alongside more experienced colleagues (e.g. one drive migration) to deliver solutions to the business

Development of knowledge and skill

  • Expand practical knowledge and skill through continuous engagement with and learning from Senior Desktop Engineers/Team Leaders where complexities arise
  • Develop theoretical knowledge through appropriate courses and/or training

Competencies

  • Microsoft product and technicalities
  • Patience
  • Diplomacy
  • Analytical
  • Adaptable
  • Clear communicator

To apply for this job please visit famousbrands.mcidirecthire.com.